Residents Handbook

PARTIES
A party should not be an unpleasant experience for you or us. Plan carefully when you invite your guests and do not issue open invitations because YOU ARE RESPONSIBLE FOR ACTIONS AND DAMAGES OF GUESTS, INVITED OR UNINVITED WHILE THEY ARE ON HHHUNT PROPERTY.

For social functions at your apartment, please try to follow these simple rules:

1. Keep balcony doors and windows shut. If it is a warm night, please turn the air conditioner to “ON” its lowest setting.
2. Please maintain guests inside the confines of your apartment with the entrance door closed. AND PLEASE...advise your guests not to linger in the hallways, stairs, entranceway or parking lots.
3. Alcoholic beverages and cups or cans must be kept inside your apartment.
4. Restrict attendance to friends (less than 15), not admitting people whom you do not know, or cannot control. (Perhaps you would consider renting our clubhouse, which will hold around 75 guests.) Please do not extend "blanket" invitations. These unexpected guests usually have a total disregard for you or your continued residency at Pebble Creek, yet you are held responsible for their behavior.
5. When parking, please do not allow guests to block entrances to building areas or park on the grass.
6. If you have a function and feel you no longer have control of your guests, please contact the Roanoke County Police Department for assistance. In this way you may avoid a summons or legal action by Owner/Owner's Agent.
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CHILDREN
Children are a precious asset and our link to the future. Help us assure their safety and protection. Do not allow youngsters to play near construction sites, in dumpsters, parking lots, hallways, entryways, roadways, stairs, laundry rooms, storage areas, or other hazardous areas. Be especially careful concerning locations for the use of sleds, skateboards, roller skates/blades, bicycles, etc. Also, any child under the age of twelve (12) years should not be left in the apartment unattended. Please review the safety steps in case of fire with your children and caution them concerning the use of appliances. Please check our pool rules concerning required supervision for swimming.
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GUNS
Guns, fake or real, including pellet & B.B. guns are not allowed on Pebble Creek premises.
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ENTRY HALL
According to fire regulations the entry halls must be clear at all times to provide a safe passage for all residents and guests.
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SATELLITE DISHES
Residents installing satellite dishes must contact the office first, and comply with the following restrictions:

1. The permitted size of the dish cannot exceed 1 meter in diameter.
2. Satellite dishes must be installed within the balcony or patio area of the apartment. The installation of the dish does not include the drilling of any holes or precarious placement such as on a pole or device that extends the dish beyond the balcony rail. Satellite dishes may not be installed or placed on any common area of the building or grounds, including outside walls, outside windowsill, roof or any common area balconies or stairways.
3. Residents installing a satellite dish must provide proof of liability insurance specifically relating to the satellite dish prior to installation. The policy must be in force through the entire term of the lease agreement and any renewal agreements.
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SIGNS / NOTICES
Residents may not place any signs or other advertising matter upon or in windows, hallways, doors, mailboxes, or outside the building. Bulletin boards have been placed in the laundry rooms for this purpose. Residents may also advertise in the newsletter.
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LAUNDRY
For your convenience, laundry facilities have been provided for use between 7:00 a.m. and 10:00 p.m. The laundry equipment (in the laundry rooms) is owned and maintained by CoinMach Automated Services, therefore, our maintenance staff cannot make repairs to them. Please report any inoperative machines to Coinmach Automated Services at their toll-free number, 1-800-888-7837 and give the machine number with a description of the problem. Please do not use the washers and dryers before 7:00 AM or after 10:00 PM. Doors to the laundry rooms should be kept closed at all times.

Please note:

1. The Laundry Room is a fire exit and cannot be used for storage of any kind.
2. Laundry Room trash cans are not for household trash.
3. Please do not install clotheslines on patios or balconies.
4. The washers run for approximately 25 minutes, the dryers for about an hour.
5. Be considerate of others and do not leave your clothes in the washer or dryers for extended periods of time.
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LAWN
We appreciate your efforts in helping us maintain our community as a source of pride for you and your guests. Please report any bicycles etc. stored or parked on the lawns as this detracts from the beauty of Pebble Creek and cannot be permitted. Motorized vehicles of any kind are not allowed on the grass areas for any reason. Damages resulting from this will be charged accordingly. Due to the contracted lawn care, a specific day for mowing cannot be guaranteed.
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MAIL DELIVERIES
As a registered resident of the community, a mailbox and one mailbox key is assigned to you. If your mailbox key is lost, check with the Rental Information Center for the cost and payment; duplicate keys cannot be issued due to Postal regulations.

The Rental Information Center will accept packages from al delivery services for the residents. Please plan to pick them up in the office as soon as possible, as our space is limited.
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ENTRY TO APARTMENTS
To protect your privacy and your property, we must maintain a policy of not opening your apartment for children, domestic help, or delivery people. If you anticipate a delivery of goods to your apartment (furniture, movers, etc.) or the arrival of friends or relatives in your absence, the Rental Information Center must have your permission, IN WRITING ONLY, to issue a key for entry. The person you are leaving the key for will need to show photo I.D. when picking up the key. Pebble Creek will not be held accountable if keys are lost or not returned.

ANY TIME THE MAINTENANCE OR RENTAL STAFF ENTERS YOUR APARTMENT, THE DOOR WILL BE LOCKED WHEN THEY LEAVE.
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TRASH
Trash containers are located in close proximity to each building. All large boxes should be cut up before being thrown away. If your trash container is ever full, please use an available dumpster at another location to deposit your trash and contact the Rental Information Center.

The garbage disposal in your kitchen is to be used for food waste only. If you have any questions regarding its use, please call the Rental Information Center and refer to instructions for proper use of your garbage disposal. See Appendix 3.

Resident trash left on landings, under stairs, placed in laundry room trash cans, placed in the third floor storage areas or otherwise improperly disposed of will result in a fine to the resident if removed by our staff.
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TELEPHONE
NUMBER PLEASE!! For your protection and convenience, please furnish the Rental Information Center your home and business telephone numbers. On occasion, we need to contact you for emergencies or other reasons. Since your address and telephone numbers are handled as confidential information by our staff, please tell your friends of your move, we cannot furnish them with this information.
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WATER BEDS
When installing a waterbed, please consider they have the potential for serious damage and inconvenience to your neighbors. We require each resident carry the proper insurance coverage and notify the office of your installation in case there is an accident.
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PIANOS/MUSICAL INSTRUMENTS
Pianos/Musical Instruments are allowed in the apartments only with the consent of the Owner/Owner's Agent. Owner/Owner’s Agent may also direct placement. If noise complaints result from use of a piano or any other musical instrument, the resident may be requested to remove it from the property.
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BICYCLES
Residents of Pebble Creek may have bicycles on Pebble Creek property to enjoy.

However, you may not:
- store bicycles in the hallways
- store bicycles on your balcony or patio
- store or park bicycles on the Pebble Creek lawns
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DRAPERIES
Living room door wall coverings must have a white lining or backing. All window treatments are to have a white lining or backing.
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STORAGE AREA
Additional storage space is available on the third floor of each building. Storage is provided with the clear understanding that neither the Owners of the building nor the Owner's Agent is liable for any loss, damage, or injury to the articles stored therein. Periodically, bins, which are not registered, will be opened and the contents destroyed. Please do not use more than one bin. PLEASE make sure that you put your items in a bin matching the letter of your apartment, and label it with your name and apartment letter. This was provided in your move-in packet.
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DOOR MATS
Proper sized, standard doormats made of rubber or hemp should be used at apartment entrances.
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VENETIAN BLINDS
For your convenience, we have installed blinds at all windows in your apartment except for the patio. If you have any trouble with the blinds or rods, please call the Rental Information Center. Upon vacating, be sure to leave them clean and in place. You will be responsible for the cost of replacement if they are removed or damaged. Blinds should be cleaned thoroughly to avoid cleaning charges at move-out. This may require taking the blind down for washing; the blind in the kitchen will get greasy/dirty from cooking. Residents who wish to use their own draperies or blinds may do so if the draperies/blinds have a white lining or backing.
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HANGING PICTURES
You may hang pictures, mirrors, etc. on the walls of your apartment provided you use picture-hangers. All holes must be properly filled and sealed with spackling compound at move-out. PLEASE do not use glue/foam stickers as they create extensive damage to the wall.
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HEAT AND AIR CONDITIONING
During the heating season, move the lever on the thermostat to HEAT. During the air conditioning season, move the lever to COOL. For normal satisfactory operation, it is recommended that the thermostat be set at 65 degrees in the winter and 75 degrees in the summer. When you are changing from cooling to heating or vice versa, allow about five (5) minutes to elapse between the time you turn one OFF and the other ON. The unit will have time to energize itself, otherwise, the unit will be damaged. Please keep the cold air return vent in the hallway or dining room clean. Accumulation of dust can affect the efficiency of the system.

For most efficient operation many manufacturers recommend operation 24 hours a day. If you prefer to shut the equipment off in late evening and use natural ventilation, the cooling equipment should be started very early the next day before the outdoor temperatures become uncomfortable.

Do not turn your heat off if you are away during the winter months due to the risk of your pipes bursting and causing excessive damage to the building and to your personal belongings. While away, maintain your thermostat at 60 degrees or above.

FIRE AND SAFETY REGULATIONS DO NOT ALLOW KEROSENE HEATERS
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BALCONY OR PATIO
Your balcony was designed according to safe building construction practices and in accordance with the 1978 BOCA (Building Officials & Code Administration) CODE, SECTION 706, PROVIDING FOR 40 LBS. PER SQUARE FOOT LOADING. You should be aware this provides a structure for no more than 10 persons of average weight and sundry furniture for a maximum of no more than 2500 lbs (TOTAL).

Private balconies or patios are provided with each apartment so you may enjoy indoor-outdoor living. In consideration of your neighbors, please do not dump ashtrays, empty vacuum cleaners, or shake mops or rugs from your balcony or patio. Plants or other accessories should be storm weighted. CLOTHESLINES ARE NOT PERMITTED ON THE BALCONY OR PATIO, NOR MAY CLOTHING OR OTHER ARTICLES BE HUNG FROM OR PLACED ON BALCONY RAILS, WINDOW SILLS, SIDING OR EAVES. In consideration of your neighbors, we ask that wind chimes not be placed on the balcony or patio.

Furthermore, we ask that items such as motorcycles, boats, signs, doghouses, cat litter boxes, etc., not be kept on your balcony or patio. These areas should be maintained in a neat and orderly manner at all times. No upholstered furniture or indoor furniture is allowed on balconies or patios. Flammable items such as gas, kerosene, lighter fluid, etc. should not be stored on your balcony or patio. Tiki torches are also prohibited. Seasonal lighting is allowed but Pebble Creek reserves the right to ask resident to remove the lighting if inappropriate.
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GAS OR CHARCOAL GRILLS
Propane gas grills cannot be allowed anywhere within the confines of any apartment building. According to the Roanoke City Fire Marshall's code, charcoal grills may not be used anywhere within the confines of apartment buildings. They may be used on the grounds outside the confines of your building. Section 402.4 and Section 307.5 of the 2000 International Fire Code Commentary. Gas grills can not be stored on balconies or patios.
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EQUIPMENT
The Owner/Owner's Agent reserves the right to move, relocate, or alter provided equipment (where applicable) such as dumpsters, bike racks, storage, etc. without notice.
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COUNTERTOPS AND TUB SURROUNDINGS
Formica and/or fiberglass have been installed to minimize work in cleaning. Please do not use an abrasive cleaner. For stubborn stains, use a good all-purpose, non-abrasive cleaner with a brush. If a stain persists contact the Rental Information Center and one of our cleaning or maintenance staff may be able to advise you.
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WALLS
The kitchen and bathroom walls are semi-gloss paint. To clean them, use a mild soap or detergent or recommended wall cleaner, not steel wool or other abrasives. Please do not wallpaper or paint any areas in your apartment without written approval from the Resident Manager.
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ALTERATIONS
Most alterations to the apartment cannot be permitted, as most will result in charges for the expense necessary to return the apartment to its original condition. See Appendix 2.
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CARPETING AND FLOORS
We would appreciate your caring for the carpeting as if it were your own. Regular and proper cleaning is required (shampoo twice a year). Liquid or dry shampoo may be used, but dry shampoo is usually ineffective. Carpets should be vacuumed twice a week--sometimes more often in traffic areas. Spots should be cleaned immediately. The carpet must be clean upon vacating. If you have shampooed the carpet, but it is still dirty, you will be charged for cleaning. If the carpet is extremely dirty, you will be charged for more than one shampooing. If the carpet is damaged beyond repair you will be charged for the replacement of the carpet.

Your kitchen and bath floors are vinyl. Solvents should not be used because such fluids loosen and soften the mastic undercoat. They can be cleaned most successfully with a non-abrasive household cleaner or with soap and water. Contact the office staff for advice concerning proper care.
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Pebble Creek Apartment Homes
3345-C Circle Brook Drive SW
Roanoke, Virginia   24018    
   
  
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