Services
 Routine Maintenance
 All routine, non-emergency service requests should be called in to the Pebble Creek Information Center, 540-989-3323, Monday through Friday from 9am - 5pm. We're proud of our same-day repair service! You may also email your maintenance request on line.   Request Maintenance 
 
24 Hour Emergency Maintenance
The Pebble Creek maintenance team is on call, all the time for emergency repairs to your apartment. Residents simply call 540-989-3323 to report any and all maintenance problems. We ask that you use the after hours service only in the event of a maintenance emergency. We typically have one person on call for all after hours emergencies.
 
The following are considered emergencies:
  • Gas leak
  • Water leak
  • No hot water
  • No heat or A/C
  • Inoperable Door Lock
  • Overflowing toilet
  • Inoperable range or refrigerator
  • Landing Lights Not Working
  • Inoperable Appliances
  • Any Situation That Could Cause Injury or Damage

A resident will be required to be at home and answer the door for the maintenance technician for all calls taken between the hours of 9:00 pm and 7:00 am. This policy has to be implemented for the safety of our resident and staff. Thank you for your consideration.
 
Lockout Service
Lockouts happen, and we're prepared. Should residents find themselves locked out of their apartments during office hours, they may stop by and borrow a spare key. After office hours, a small charge applies.
 
Apartment Sitting
Residents planning to be away from home for 2 weeks or more may request that we visit their apartment to check for leaks, make sure the refrigerator is running, and water plants. We can refer you to a pet sitter, too.
 
Open 7 Days a Week
Our rental office is open every day of the week for your convenience:
Monday - Friday 10:00AM-6:00PM
Saturday 10:00AM-5:00PM
Sunday 1:00PM-5:00PM
 
Copies and Faxes
Stop by our office for free photocopies (up to 10, then 5 cents each). We'll send local faxes for $1 a page; long distance faxes for $2 a page.
 
Packages
We accept packages from USPS, UPS and Federal Express in our office for you to pick up later.
 
Online Events Listing
Check our events page for the latest information on our resident social events, holiday celebrations and other community events.   Events 
 
Birthday Drawings
If your birthday is this month, stop in at the office by the 9th and enter to win a Tanglewood Mall gift certificate.
 
  
     
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Pebble Creek Apartment Homes
3345-C Circle Brook Drive SW
Roanoke, Virginia   24018    
   
  
Phone (888) 260-6989
Fax (540) 772-1828		  
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